Terms & Conditions

1. Acceptance, Scope and Contractual Effect

These Terms & Conditions ("Terms") govern access to and use of the website, mobile application, learning management system, live or recorded classes, course materials, community channels, support services and other educational services operated or provided by Raja Rani Coaching Private Limited (collectively, the "Platform").

By accessing or using the Platform, creating an account, enrolling in a course, selecting the acceptance checkbox or completing a payment, you confirm that you have read, understood and agreed to be bound by these Terms.

These Terms must be read together with the Privacy Policy, the No Refund, No Cancellation, No Course Transfer or Course Change Policy (the "Refund Policy"), course-specific information displayed before payment and any written rules communicated for a particular programme. If there is an inconsistency, the course-specific term shall apply only to that course, the Refund Policy shall control refund-related matters, and mandatory applicable law shall prevail over all contractual provisions.

2. Definitions

• "Company", "Raja Rani Coaching", "RRC", "we", "us" and "our" mean Raja Rani Coaching Private Limited.
• "User", "Student", "Learner", "you" and "your" mean the individual who accesses the Platform, creates an account, enrols in or uses a course or service.
• "Course" includes any recorded course, live programme, hybrid programme, workshop, masterclass, mentorship, membership, subscription, digital product or educational package offered by the Company.
• "Course Materials" include videos, live-class content, PDFs, templates, toolkits, assignments, assessments, illustrations, graphics, text, audio, downloads and related content made available through the Platform.
• "Access Period" means the period for which a User is authorised to access a Course, as stated on the relevant course page or enrolment communication.

3. Eligibility and Legal Capacity

You may use the Platform and enter into a paid transaction only if you are legally competent to contract under applicable law. If you are under 18 years of age, a parent or legal guardian must review and accept these Terms, complete or authorise the purchase and remain responsible for your use of the Platform.

Where you register or purchase on behalf of another person, business or organisation, you represent that you have authority to bind that person or entity and that all information supplied is accurate and authorised.

4. Account Registration, Accuracy and Security

• You must provide accurate, current and complete registration, billing, identity and contact information and promptly update it when it changes.
• Course access is intended for the registered User only. Creating accounts using false details, impersonating another person or maintaining accounts for credential sharing is prohibited.
• You are responsible for maintaining the confidentiality of login credentials and for activity occurring through your account to the extent caused by your acts, omissions or failure to protect those credentials.
• You must notify the Company promptly at support@rajaranicoaching.com if you become aware of unauthorised access, account compromise or suspected misuse.
• The Company may request reasonable identity, payment or enrolment verification and may restrict, suspend or terminate an account containing false information or used in breach of these Terms.

5. Electronic Acceptance, Communications and Records

You consent to receiving agreements, invoices, notices, account alerts, class information, support communications and other service-related messages electronically through your registered email address, mobile number, Platform account or other official communication channel. Marketing preferences do not affect essential transactional or service communications.

Electronic acceptance records, account logs, transaction records, attendance records and Platform activity may be maintained and relied upon for administration, security, dispute handling and legal compliance, subject to applicable privacy and evidence laws.

6. Course Information and Pre-Purchase Responsibility

Before payment, you are responsible for reviewing the course title, curriculum, learning outcomes, language, duration, Access Period, delivery format, live-class schedule, prerequisites, faculty information, technical requirements, assessment conditions, certification conditions, fees, taxes and applicable policies.

• Raise all material questions before payment and rely only on information published on the official Platform or confirmed in writing by an authorised Company representative.
• Statements made by unauthorised third parties, students, affiliates, influencers or agents do not bind the Company unless formally confirmed through an official written communication.
• A personal expectation, assumption or requirement not stated in the official course description does not become part of the purchased service.

7. Enrolment and Limited Licence

Following successful payment, required verification and enrolment activation, the Company grants the registered User a limited, personal, revocable, non-exclusive and non-transferable licence to access the purchased Course and permitted Course Materials during the applicable Access Period solely for personal, non-commercial learning.

The licence does not transfer ownership of any Course Material or intellectual-property right. Access may be limited by course, account, device, geography, batch, time period or other reasonable security and operational controls disclosed by the Company.

8. Access Period, Devices and Technical Requirements

• Course access begins and ends according to the Access Period communicated for the purchased Course. Unused access does not extend automatically.
• You are responsible for a compatible device, supported software, sufficient storage, a stable internet connection, electricity and any third-party application reasonably required to use the Course.
• The Company may restrict simultaneous logins, excessive device changes or activity indicating credential sharing, automated access or account compromise.
• Temporary maintenance, updates, security actions or technical interruptions may occur. The Company will take reasonable steps to restore material access issues attributable to the Company.
• Problems caused by your device, browser, network, electricity, settings, third-party software or incorrect credentials do not constitute non-delivery by the Company.

9. Course Delivery, Schedules and Modifications

Courses may be delivered through recorded content, live online classes, offline sessions, hybrid methods, assignments, assessments, mentoring, community support or a combination of these methods.

To maintain, improve or safely operate the learning service, the Company may reasonably update the curriculum, sequence, examples, faculty, mentor, class date, timetable, platform, delivery method, assessment format or support feature. Where practicable, material operational changes affecting enrolled Users will be communicated through an official channel.

A replacement faculty member, rescheduled class, alternative platform, revised sequence or substantially equivalent delivery method shall not by itself constitute cancellation of the Course. If the Company permanently cancels or discontinues a Course and cannot provide the purchased service or a substantially equivalent remedy, the Refund Policy and applicable law will govern the available remedy.

10. Fees, Taxes, Payment Processing and Promotions

• All fees are stated in Indian Rupees (INR) and are inclusive of applicable taxes unless the checkout page or invoice expressly states otherwise.
• Payments may be processed through third-party banks, card networks, UPI providers, payment gateways or financing providers. Their separate terms, verification requirements, charges and processing timelines may also apply.
• An order is treated as paid only after the Company receives successful payment confirmation. A bank debit, pending status or payment authorisation does not by itself confirm enrolment.
• You must use an authorised payment method and provide correct billing and tax information. Bank charges, foreign exchange charges, financing charges or other third-party charges are your responsibility unless expressly stated otherwise.
• Prices, promotional offers, coupons, instalment options and benefits may be changed or withdrawn prospectively. The price confirmed at successful checkout applies to that transaction; later discounts do not create a right to adjustment or refund.
• Tax invoices, credit notes and payment records will be issued or adjusted as applicable under relevant tax and accounting requirements.

11. Refunds, Cancellations, Transfers and Course Changes

All refund, cancellation, course transfer, batch transfer, course change, course swap, upgrade, downgrade, credit and payment-adjustment matters are governed by the Company's Refund Policy displayed before payment and incorporated into these Terms by reference.

12. Intellectual Property Ownership

The Platform and all Course Materials, including videos, live-class content, recordings, PDFs, toolkits, templates, text, graphics, illustrations, logos, trademarks, designs, assessments, software, page layouts and compilations, are owned by or licensed to Raja Rani Coaching Private Limited and are protected by applicable copyright, trademark and other intellectual-property laws.

Except for the limited licence expressly granted under these Terms, no right, title or interest is transferred to the User. Company names, logos, trade dress and course names may not be used without prior written authorisation.

13. Prohibited Copying, Recording and Distribution

You must not engage in any of the following:

• Copying, reproducing, translating, adapting, modifying, publishing, uploading, broadcasting, transmitting, distributing, sublicensing, selling, renting or commercially exploiting any Course Material.
• Screen-recording, audio-recording, photographing, filming or otherwise capturing live classes, recorded lessons, assessments or protected Platform content, except where the Company expressly permits a limited personal use.
• Sharing login credentials, class links, downloaded materials, PDFs, videos, screenshots, assignments, answer keys or other protected content with any third party.
• Removing copyright, trademark, watermark, access-control or rights-management information.
• Using Course Materials to create, train, market or sell a competing course, service, database, model or commercial product without written permission.

Where a download function is enabled, the downloaded material remains subject to these Terms and may be used only by the registered User for personal study. Suspected infringement may result in investigation, access suspension, termination and lawful civil or criminal remedies, subject to applicable law.

14. Acceptable Use and User Conduct

You must use the Platform lawfully, respectfully and only for its intended educational purpose. You must not:

• Harass, threaten, abuse, defame, discriminate against or impersonate faculty, staff, other Users or any third party.
• Upload, post or transmit unlawful, infringing, deceptive, obscene, harmful, malicious or privacy-invasive material.
• Introduce malware, viruses, automated scripts, scraping tools or other code intended to disrupt, damage, extract data from or gain unauthorised access to the Platform.
• Reverse engineer, bypass security controls, interfere with access restrictions, test vulnerabilities without permission or attempt to access another User's account.
• Use class groups, communities or support channels for unauthorised advertising, solicitation, spam, recruitment, resale or unrelated commercial activity.
• Misrepresent attendance, identity, assignment authorship, assessment performance, payment status or eligibility for certification.
• Violate applicable law, academic integrity rules, class rules, community guidelines or reasonable instructions issued for safe and orderly course delivery.

The Company may remove content, limit communication privileges, require corrective action or suspend access where reasonably necessary to address a violation, protect Users or secure the Platform.

15. Assignments, User Submissions and Feedback

You retain ownership of original assignments, project files, questions, comments or other material that you submit. By submitting such material, you grant the Company a limited, non-exclusive licence to host, store, reproduce, review, assess, display internally and otherwise use it only as reasonably necessary to provide, administer, improve and protect the service, subject to the Privacy Policy and applicable law.

You represent that your submissions are your own work or that you have the necessary rights and permissions. The Company may remove or decline material that is unlawful, infringing, unsafe, irrelevant or inconsistent with course rules. General feedback or suggestions may be used to improve the Platform without identifying you unless separate consent is required.

16. Attendance, Assessments and Certificates

• Live-class attendance, assignments, practical work, assessments, identity verification, fee payment and other course requirements may be mandatory where stated for the relevant Course.
• A certificate is not automatic and may be issued only after the User satisfies the stated completion, attendance, assessment, conduct and verification requirements.
• The Company may withhold, correct, cancel or revoke a certificate obtained through fraud, impersonation, plagiarism, unauthorised assistance, false information or a material breach of course rules, subject to reasonable review.
• Unless expressly stated in the official course description and enrolment documentation, a Course or certificate does not constitute a university degree, academic credit, statutory licence, government employment eligibility, regulated professional qualification or guarantee of recognition by any third party.

17. Educational Purpose and Results Disclaimer

The Company provides education, skill development, mentoring and learning support. It does not guarantee employment, placement, a particular salary, income, profit, business growth, customer acquisition, examination results, admission, funding, professional success or any other specific outcome.

Results depend on individual effort, attendance, practice, assessment performance, prior experience, market conditions, business decisions and other factors outside the Company's control. Testimonials, demonstrations, examples and case studies are illustrative and do not promise that every User will achieve the same result.

Course content is educational in nature and is not a substitute for personalised legal, tax, accounting, financial, medical or other regulated professional advice. Users should obtain appropriate independent advice where required.

18. Third-Party Platforms, Tools and Links

The Platform may rely on or link to third-party payment gateways, video-conferencing services, messaging applications, cloud hosting, analytics tools, software, websites or other services. Use of a third-party service may be subject to that provider's separate terms, policies, technical requirements and availability.

The Company does not control independent third-party services and is not responsible for their content, privacy practices, security, decisions or outages, except to the extent that liability cannot lawfully be excluded or the Company has expressly assumed a specific obligation. A link or integration does not by itself constitute endorsement.

19. Privacy and Personal Data

The collection, use, storage, sharing and protection of personal data are governed by the Company's Privacy Policy and applicable data-protection law. You agree to provide information reasonably required for account creation, payment, course delivery, support, assessment, certification, security, fraud prevention and legal compliance.

You must not submit unnecessary sensitive information or personal data belonging to another person without lawful authority. Privacy-related requests and questions should be submitted through the contact method stated in the Privacy Policy.

20. Platform Availability, Maintenance and Accuracy

The Platform and Course Materials are provided on an "as available" basis. The Company will use reasonable efforts to provide the purchased educational service but does not warrant that every feature will be continuously available, uninterrupted, error-free or compatible with every device, browser or network.

Course content may contain minor typographical, technical or presentation errors. The Company may correct errors, update content or temporarily restrict access for maintenance, security, legal compliance or operational reasons without creating a refund entitlement where the purchased service remains substantially available.

21. Events Beyond Reasonable Control

The Company shall not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, extreme weather, epidemic or pandemic conditions, power or internet failures, cyberattacks, platform-wide third-party outages, government orders, civil disturbance, labour disruption, telecommunications failure or similar events.

Where such an event materially affects a scheduled service, the Company may reasonably reschedule, extend access, provide an alternative delivery method or take another proportionate corrective measure. This clause does not exclude any mandatory right available under applicable law.

22. Suspension, Investigation and Termination

The Company may investigate suspected fraud, payment misuse, credential sharing, intellectual-property infringement, abusive conduct, security threats, assessment misconduct, unlawful activity or another material breach of these Terms.

• Access may be temporarily restricted while a genuine security, payment or compliance issue is investigated.
• The Company may require identity verification, credential reset, removal of prohibited content or another reasonable corrective action.
• Serious or repeated violations may result in suspension or termination of the account, Course access, community access or support services.
• Where termination results from the User's verified breach, no refund is due except where applicable law mandatorily requires otherwise.

Termination does not affect accrued payment obligations, intellectual-property protections, confidentiality duties, dispute provisions or any clause intended by its nature to survive termination.

23. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, Users are requested to contact the Company at support@rajaranicoaching.com and provide a reasonable opportunity to investigate and resolve the issue. Nothing in these Terms prevents a User from exercising a legitimate statutory right.

A knowingly false, fraudulent, misleading or abusive chargeback may result in temporary suspension during investigation, termination where misuse is established, and recovery of amounts or costs lawfully incurred by the Company. A payment-provider decision does not by itself determine whether the User has complied with separate contractual, academic or intellectual-property obligations.

24. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, business opportunity, goodwill or data, arising from use of or inability to use the Platform or Course Materials.

Subject to any liability that cannot legally be excluded or limited, the Company's aggregate liability for a direct claim relating to a specific purchased Course shall not exceed the amount actually paid by the User to the Company for that affected Course.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any consumer right, remedy or liability that cannot lawfully be excluded or limited.

25. Changes to the Platform, Courses and These Terms

The Company may update the Platform, course administration and these Terms prospectively to reflect legal, security, technological, commercial or operational changes. The updated Terms will display a revised effective or last-updated date and may be communicated through the Platform or an official contact channel where appropriate.

The version accepted at the time of purchase will ordinarily govern that transaction, except where a change is required by law, addresses security or misuse, or is more favourable to the User. Continued use of general Platform services after reasonable notice of an updated version constitutes acceptance of the updated Terms for future use.

26. Grievance Redressal and Contact Information

Questions, support requests and consumer grievances may be submitted using the details below.

Company

Raja Rani Coaching Private Limited

Email

support@rajaranicoaching.com

Phone

+91 6351112680

Working Hours

Mon – Sat, 9:00 AM to 6:00 PM

Consumer grievances should clearly state "Consumer Grievance" in the subject line and include the User's full name, registered email address, registered mobile number, Course name, order or transaction reference, a clear description of the issue and supporting documents.

The Company will acknowledge a consumer grievance within 7 working days of receipt and redress it within one month, as required by applicable law, subject to receiving the information reasonably necessary to investigate the complaint.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, applicable goods and services tax laws and other relevant laws and regulations, each as amended or replaced from time to time.

Subject to any mandatory forum, jurisdiction or remedy available to a consumer under applicable law, civil and commercial disputes relating to these Terms, the Platform or a purchased Course shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.

28. General Provisions

• Severability: If any provision is found invalid, unlawful or unenforceable, it shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall continue in effect.
• No Waiver: A delay or failure by the Company to enforce a provision does not waive that provision or any later breach. A waiver is effective only when confirmed in writing by an authorised representative.
• Assignment and Transfer: The User may not assign or transfer an account, Course licence or contractual right without the Company's prior written consent. The Company may assign these Terms as part of a lawful restructuring, merger, transfer of business or sale of relevant assets, subject to applicable law and continued protection of User rights.
• Entire Agreement: These Terms, the Refund Policy, Privacy Policy, course-specific terms and official enrolment information constitute the agreement relating to use of the Platform and the purchased Course. They supersede prior discussions or representations concerning the same subject, except for a separate written agreement signed by an authorised Company representative.
• Headings and Interpretation: Headings are for convenience and do not limit interpretation. The words "including" and "includes" are illustrative and do not create an exhaustive list. Singular words include the plural where the context requires.